SHIPPING POLICY

Fire Comfort offers FREE shipping on all orders delivered by FedEx Ground or FedEx Freight.

The shipping carrier will deliver your order curbside. The carrier will NOT deliver into your home, garage, kitchen or elsewhere. If necessary, please arrange assistance to receive your order.

If the destination address is deemed undeliverable by the carrier, the customer may incur additional charges for alternative methods of delivery.

We do not ship to PO Boxes. Full insurance is included in all shipments.

 If you do not receive your order you can contact us with your order and tracking number at customer@firecomfort.com

ORDER CONFIRMATION

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we start processing for shipment. Handling times on all orders are less than 48 hours. 

When the order has shipped you will receive a confirmation email with a tracking number. Shipping time depends on your location and product type (weight and size) but should in most cases take less than seven business days.

ORDER SHIPMENT

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at customer@firecomfort.com.

No Shipping outside the USA. 

ADJUSTING YOUR SHIPPING ADDRESS

If an item requires an adjustment or alteration to the shipping address, a $200.00 fee will apply. 

SHIPPING OPTIONS

Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-7 days to arrive at your doorstep, after we ship the product.

DAMAGED PACKAGES

HERE ARE THE STEPS TO TAKE WHEN THERE ARE DAMAGES TO THE PACKAGES:

1. If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email customer@firecomfort.com with your issue and photos.
2. No damages to the box? Inspect your package immediately when you receive the order from the freight carrier. If there are damages to the product, take pictures and send it to us right away. Any damages that are NOT reported within 24 hours will be rejected for further resolution.
3. For all orders, keep your box, packaging and pallet for ALL products in case of any returns or exchanges.

Before a return authorization is approved for damaged goods, a warranty claim must be filed by emailing customer@firecomfort.com and the item must be readily available to be inspected by the warranty service team. A return cannot be authorized if the warranty service team is not allowed to inspect the item. 

IMPORTANT NOTE: All damages must be reported within 24 hours. If damage is reported after the 24 hour mark, the claim will be denied.

All product(s) must be returned in their original condition, never having been installed, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. 

SHIPPING ZONES

Free shipping applies to 48 contiguous states. We do not ship to any islands, Alaska, Hawaii, Puerto Rico, Guan, Northern Marina Islands, United States Virgin Islands, any outlining mainland USA islands or any international destination including Canada. We will NOT honor returns for shipments outside of our normal shipping range. In rare cases, the freight carrier may refuse to ship to a location in which the customer will be granted a refund.

Please reach out to customer@firecomfort.com should you have any questions related to out of zone shipping.